At West Suburban Medical Center, we make sure that your experience is as pleasant as possible. When visiting our hospital, you’re not only our patient, but also our guest. Your satisfaction is very important to us. We understand that knowing what you can expect during your visit will help you plan your stay better.
What to Expect
Whether you are coming to West Suburban Medical Center for an appointment or a longer stay, we strive to provide you with a wealth of information and an excellent experience. Patient satisfaction is important to us, and we want you to know what you can expect when you visit West Suburban Medical Center.
Your health and well-being are our priority at West Suburban Medical Center. As the COVID-19 pandemic continues, we remain committed and vigilant in delivering the best possible care, while keeping our patients, staff and community safe.
Legal & Ethical Decisions
As a patient at West Suburban Medical Center, we want you to be prepared for all scenarios. When moving forward with treatment, your medical team will explain the advantages and disadvantages of each of your treatment options. We encourage you to ask any questions you may have to help you weigh all the facts. If you are having trouble making a decision, we are here to help. There are also several types of advanced directives you may have to spell out your wishes for your care and treatment when you cannot make your own decisions.
Your Legal Rights & Responsibilities
Patients are afforded impartial access to available and medically necessary treatment, and accommodations regardless of sex, race, color, marital status, religion, sexual orientation, national origin, age, military status, ethnicity, ability to pay, or handicap.