Insurance & Financial Support

Regardless of background or finances, we will be here to care for you with kindness and compassion.

We’re Here For You

At West Suburban Medical Center, our team is dedicated to creating a high-quality patient experience, including providing answers to your questions about insurance and patient financing. We can help put your mind at ease if you have questions regarding insurance coverage, a payment balance, out-of-pocket costs, or other financial concerns.

As a courtesy to patients, we’ll submit bills to your insurance provider and do everything possible to expedite claims. It may be necessary to contact your insurance company to supply additional information for claims processing or to expedite payment. Remember that your policy is a contract between you and your insurance company, and you are ultimately responsible for payment of your hospital bill.


West Suburban Medical Center accepts a wide variety of health insurance types and plans. The coverage and conditions of payment for each plan vary. Refer to your specific insurance carrier for the coverage, deductibles, coinsurance, and other conditions of payment.

Within 30 days of your insurance paying their portion of your bill, you’ll receive a statement indicating the patient balance. This balance is due within 30 days of your billing date. This also applies to any charges still unpaid by your insurance after 60 days. Payments can be made by cash, check, or credit card (MasterCard, Visa, Discover, or American Express) in person, by mail, or online.

Payment Plans

We understand that medical bills can start to add up for you or a family member. Our Payment Plan Agreements provide flexibility and affordability to pay the costs for treatments and procedures that are either unexpected or planned – either elective or required.

Financial Assistance

As part of our commitment to serving our community, West Suburban Medical Center provides financial assistance to patients who are in financial need and meet certain requirements.

Pay Your Bill Online

Pay your bill online using our secure on-line bill pay. If you need assistance, please call (800) 404-6627, Monday through Friday, 9:00 am – 7:00 pm CST.

Understanding Your Bill

If you have questions about your bill or need further explanation about any charges or coverage, feel free to call our Patient Financial Services department at 773-564-2455 (773-564-BILL).

Need Help?
If you have questions about your bill or need further explanation about any charges or coverage, please call Patient Financial Services.

Patient Financial Services
Mon – Fri, 8am – 5 pm

773-564-2455 (773-564-BILL)

Pay Your Bill Online
Assistance with online bill payment
Mon – Fri, 9am – 7pm CST

(800) 404-6627