COVID-19 Visitor Restrictions

Call the West Sub COVID-19 Hotline for more information: (833) 799-2945.

Your Health and Well-Being Are Our Priority

To further protect our patients and the community during the coronavirus (COVID-19) pandemic, we have put the following visitor restrictions in place.

Effective immediately and until further notice, we are restricting all visitors. Exceptions may apply for certain patients and will be decided on a case-by-case review.

We realize that this change will cause hardship for our patients and families, but the decision was made with the utmost concern to protect the health and safety of our patients, staff and community. Because support from family and friends is an important component to the healing process, we encourage phone calls and the use of FaceTime, Skype, or other video and call apps to connect with loved ones.

Please be assured that it is safe for you as our patient to keep your scheduled appointments and procedures.

Please be aware of the following visitor restrictions:


    • Please be advised that visitation for non-COVID patients will now be allowed for one family member visitor per patient. This does not apply to patients in our sub-acute rehabilitation unit as restrictions are based on IDPH regulations around positivity rates.
      • The family member can visit during the scheduled visiting hours, which are 9am-7pm.
      • If more than one family member wishes to visit, the family must decide how they will break up the time.
      • We are requesting that visitors do not congregate in the front lobby as they wait their turn, but rather step out until it is their turn – they can wait in their car, go for coffee, etc.
    • Patients undergoing surgery may have one support person for the duration of the procedure and recovery.
    • No one under the age of 18 may visit or serve as a support person (see Family Birth Place below for OB patients).
    • All support persons will be screened at the hospital entrance. Visitors or Support Persons with flu-like symptoms including cough, fever, or shortness of breath, will be prohibited from entering the building.

Outpatient clinics, surgery, and diagnostic testing departments:

    • Patients in our outpatient clinics may have one support person, but only when absolutely necessary.
    • Patients having outpatient surgery may have one support person.
    • All patients will be screened at the Hospital or Clinic Information Desk prior to proceeding to the outpatient clinics, surgery or diagnostic testing departments.


Family Birth Place Visitation

Effective February 24, 2021 the following visitation procedure will be allowed:

  • 3 Adult visitors can be allowed during visitation hours 9a-7p
    • The patient will identify who the 3 visitors are
    • The 3 visitors will be banded and listed on the visitation form
    • 1 visitor (who counts in the 3 visitors)may stay 24/7
    • Visitors cannot change out. The visitors must wear the visitation band OR show identification which is compared to the original list produced by the patient at admission
  • Triage patients may have 1 visitor
  • All visitors need to be 18 years of age or older, unless they are the significant other of the delivering patient
    • FBP staff may ask for I.D. for proof of age
  • All visitors will complete a temperature screening on admission to the Family Birth Place Entrance
  • Visitors are expected to wear a mask at all times while in the hospital
  • Intermediate Care Nursery Visitors are restricted to banded support people
    • Both banded support adults can visit together in the ICN
    • During high census the nursery reserves the right to ask visitors to limit to 1 person to help maintain space between infant beds

Temperature and symptom checks will be performed on all Support Persons before they are permitted to enter the unit.

  • The Support Person must be healthy and must wear a mask at all times while in the building.
  • The Support Person can leave and return to the Family Birth Place as needed, but a mask must be worn. We ask that this be kept to a minimum.
  • If the Support Person has a fever, cough, or exhibits shortness of breath, he/she will be given a mask to wear and sent home. They will not be permitted in the Family Birth Place, including the Nursery or Special Care Nursery.
  • A Certified Doula will be permitted in the Family Birth Place provided they do not have a cough, fever, or shortness of breath. The Doula must wear at all times while in the building.
  • The Doula can leave and return to the Family Birth Place as needed but a mask must be worn. We ask that this be kept to a minimum.

The Mother of the Baby and the banded Support Person can visit the baby, one at a time, in the Nursery or Special Care Nursery. A mask must be worn at all times.


Thank you for your understanding and during this difficult time. For more information about our policies and procedures, please visit our Coronavirus Resources website page.

Your Visit

Find useful information about your upcoming visit.

It’s our goal to create an exceptional experience when you visit West Suburban Medical Center. Below, you’ll find useful information about your upcoming visit, including visitation rights, what to expect during your visit, and more.

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