What to Expect
Whether you are coming to West Suburban Medical Center for an appointment or a longer stay, we strive to provide you with a wealth of information and an excellent experience. Patient satisfaction is important to us, and we want you to know what you can expect when you visit West Suburban Medical Center.
Prepare for Your Visit
When you come to West Suburban Medical Center for your visit, be sure to bring with you:
- Your Social Security Number
- Insurance information including:
○ Your insurance card OR
○ Insurance company name, complete mailing address, policy group number, and your personal ID number.
○ Referral form if your insurance requires it.
○ Medicare or Medicaid card if you are covered by it.
- Cash, check, or major credit card (Visa, MasterCard, or American Express). You may need to pay for services not covered by insurance.
- Records. If your visit is for a second opinion or on referral, you may need to bring medical records, X-rays, results from lab tests, pathology slides, or other materials. Before you visit, ask your doctor if they have already sent these to West Suburban Medical Center.
- Advance directive. Please bring your Advance directive (living will and/or durable power of attorney for healthcare) if you have one.
For Longer Stays
If you’ll be staying for longer than an appointment, we suggest you review our patient checklist of what you should and should not bring.
During your stay, you’ll be interacting with a number of staff members working to ensure your safe care. These practitioners include doctors, nurses, pharmacists, therapists, radiology and laboratory technicians, transporters, nutritionists and food
service, and environmental service staff—but your nurse will be the person you interact with most frequently. During your stay, a member of the clinical team will be in to check on you at least every hour, if not more often. Get the most out of your visit and be a partner in your care by speaking up! Don’t be afraid to ask questions and voice your concerns at any time.
We’re Ready When You Are
Schedule an Appointment
Although the last few months of navigating the COVID-19 pandemic have been a winding, rocky road, we want you to know we are here to support you. At West Suburban Medical Center, we’ve put every precaution in place to keep our patients and staff safe.