Your Patient Rights

West Suburban Medical Center wants you to be informed about your rights and responsibilities as a patient. Our policy is to inform all patients of their patient rights and our obligation to respect those rights. Patients also have responsibilities to other patients, West Suburban staff, doctors and other providers. Please also see our Privacy Policy

As a patient, you are afforded impartial access to available and medically necessary treatment and accommodations regardless of sex, race, religion, sexual orientation, gender identity or expression, culture, language, age, ethnicity,  physical or mental disability, or socioeconomic status. 

The exercise of Patient’s Rights provides for:

  •  the exercise of his/her rights by a patient or having a surrogate (parent, legal guardian, person with medical power of attorney, or designated representative) exercise the patient's rights when the patient is incapable of doing so, without coercion, discrimination or retaliation;
  • the process to inform each patient or, when appropriate, the patient’s representative (as allowed under state law) of the patient’s rights in advance of furnishing or discontinuing patient care whenever possible; 
  • the right to be fully informed in advance of care or treatment and to participate in the development and implementation of his/her plan of care;
  • the right to make informed decisions regarding his/her care, be informed of his/her health status, be involved in care planning and treatment, and be able to request or refuse treatment or services (The patient does not have the right to demand the provision of treatment or services deemed medically unnecessary or inappropriate);
  • the right to consent to or refuse treatment after being adequately informed of the benefits and risks of, and alternatives to, treatment;
  • the right to formulate and exercise advance directives in accordance with federal and state Patient Self-Determination Act(s) and to have hospital staff and practitioners who provide care in the hospital comply with these directives;
  • the right to have a family member or representative of his/her choice and his/her own physician notified promptly of his/her admission to the hospital;
  • the right to personal privacy and confidentiality of his/her clinical records;
  • the right to access, request amendment to, and obtain information on disclosures of his/her health  information contained in his/her clinical records within a reasonable time frame;
  • the right to be fully informed of and to consent or refuse to participate in any research, investigation, and clinical trials without compromising his/her access to services;
  • the right to know the name and professional status of any person responsible for, as well as those providing, his/her care, treatment, and services;
  • the right to access the cost, itemized when possible, of services rendered within a reasonable period of time;
  • the right to be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience, or retaliation by staff (restraint or seclusion may only be imposed to ensure the immediate physical safety of the patient, a staff member, or others and must be discontinued at the earliest possible time);
  • the right to be free from all forms of abuse, e.g. verbal, mental, physical and sexual; neglect; exploitation; or harassment; 
  • the right to have pain treated as effectively as possible;
  • the right of patient’s family to informed consent of donation of organs and tissues;
  • the right to communicate complaints or grievances regarding his/her care to his/her physician, nurse, nurse team member, consumer advocate, or hospital management or administration;
  • the right to involve ​his/her family in care, treatment, and service decisions to the extent permitted by ​the patient or his/her surrogate decision-maker in accordance with law and regulation;
  • the right to information about the outcomes of care, treatment, and services that he/she needs in order to participate in current and future health care decisions;
  • the right to effective communication, and to receive information in a manner he/she understands;
  • the right to receive care in a safe environment, and one that preserves dignity and contributes to a positive self-image; 
  • the right to give or withhold informed consent to produce or use recordings, film, or other images of the patient for purposes other than his/her care;
  • the right to access protective and advocacy services;
  • the right to receive visitors, in accordance with hospital visitation policies, as designated by him/her, including but not limited to a spouse, domestic partner (including same-sex domestic partner), another family member or a friend, as well as the right to withdraw or deny consent of a designated individual to visit;
  • the presence of a family member, friend, or other individual to be present with the patient for emotional support during the course of stay; and
  • the respect of patient’s cultural and personal values, beliefs, and preferences, as well as the accommodation of religious and other spiritual services.

The patient has the responsibility to:

  • take an active role in his/her medical treatment;
  • give information on past illnesses, hospitalizations, medications and any other information relating to his/her health;
  • inform staff of his/her wishes regarding end-of-life decisions (i.e.; Advance Directives);
  • ask questions if instruction and information are not understood;
  • follow instructions and advice offered by staff;
  • report changes in his/her condition to those responsible for his/her care;
  • be considerate and respectful of the rights of other patients and staff, including maintaining civil language and conduct;
  • honor the confidentiality and privacy of other patients;
  • follow rules outlined by the department in which being treated;
  • cooperate in planning his/her discharge;
  • pay his/her bill for services received as soon as possible; and
  • speak with the Financial Counselor or other WSMC representative about financial counseling and assistance if unable to pay his/her bill.

The hospital has a Senior Executive Assistant who can be reached by telephone at (708) 763-6700 if you have a complaint.  A written complaint can be sent to Administration, West Suburban Medical Center, 3 Erie Court, Oak Park, Illinois  60302.  Complaints may also be communicated directly to the Illinois Department of Public Health at 122 S. Michigan Avenue, Chicago, IL  60603 or (800) 252-4343; or The Joint Commission at One Renaissance Boulevard, Oak Brook Terrace, IL  60181 or (800) 994-6610; or KEPRO Area 4 (Quality Improvement Organization) at 5201 West Kennedy Boulevard, Suite 900, Tampa, FL  33609  Attention:  Beneficiary Complaints or the Beneficiary Helpline at (855) 408-8557 or by fax at (844) 834-7130.