What to Expect

Whether you’re coming to West Suburban Medical Center for an appointment or for a longer stay, we want you to know what to expect so that you can plan your visit better.

Prepare for Your Visit

 When you come to West Suburban for your visit, be sure to bring with you:

  • Your Social Security Number
  • Insurance information, including:
    • Your insurance card OR
    • Insurance company name, complete mailing address, policy group number and your personal ID number
    • Referral form if your insurance requires it
    • Medicare or Medicaid card (if applicable)
  • Cash, check or major credit card (Visa, MasterCard or American Express). You may need to pay for services not covered by insurance.
  • Medical records. If your visit is for a second opinion or on referral, you may need to bring medical records, X-rays, results from lab tests, pathology slides or other materials. Before you visit, ask your doctor whether these records have already been sent to West Suburban.
  • Advance directive. Please bring your advance directive (such as a living will and/or durable power of attorney for health care) if you have one.

For Longer Stays

If you’ll be staying for longer than an appointment, we suggest you look at our patient checklist of what you should and should not bring.

During your stay, you may interact with a number of staff members working to ensure your safe care. These practitioners include doctors, nurses, pharmacists, therapists, radiology and laboratory technicians, transporters, nutritionists and food service and environmental service staff—but your nurse will be the person you interact with most frequently. During your stay, a member of the clinical team will be in to check on you at least every hour, if not more often. Get the most out of your visit and be a partner in your care by speaking up! Don’t be afraid to ask questions and voice your concerns at any time. Your positive experience is extremely important to us so we encourage you to let us know your concerns immediately.