Call the West Sub COVID-19 Hotline for more information: (833) 799-2945

Effective Monday, March 16, 2020

Your health and well-being is our priority at West Suburban Medical Center. To further protect our patients and the community we have put the following visitor restrictions in place.

Effective immediately and until further notice, we are restricting all visitors. Exceptions may apply for certain patients and will be decided on a case-by-case review.

We realize that this change will cause hardship for our patients and families but the decision was made with the utmost concern to protect the health and safety of our patients, staff and community.  Because support from family and friends is an important component to the healing process, we encourage phone calls and the use of FaceTime, Skype or other video and call apps to connect with loved ones.

Please be assured that it is safe for you as our patient to keep your scheduled appointments and procedures.

Please be aware of the following visitor restrictions:


    • No visitors will be allowed in the inpatient units — exceptions include critically ill/end of life patients.
    • Patients undergoing surgery may have one support person for the duration of the procedure and recovery.
    • No one under the age of 18 may visit or serve as a support person. (See Family Birth Place below for OB patients)
    • All support persons will be screened at the hospital entrances. Visitors with flu-like symptoms will be prohibited from entry.

Outpatient clinics, surgery and diagnostic testing departments:

    • Patients in our outpatient clinics may have one support person.
    • Patients having outpatient surgery may have one support person.
    • All patients will be screened at the Hospital Information Desk prior to proceeding to the outpatient clinics, surgery or diagnostic testing departments.

Family Birth Place:

    • One (1) healthy support person is allowed and must be the same person from admission to discharge. The support person cannot be under the age of 18, unless it is the father of the baby or the partner of the patient. The support person must be healthy.
      • **If the support person has a fever, cough or exhibits shortness of breath, he/she will be given a mask to wear and sent home. They will not be permitted in the Family Birth Place.
      • **A Certified Doula will be permitted provided they do not have a cough, fever or shortness of breath.


Thank you for your understanding and during this difficult time. For more information about our policies and procedures please visit our Coronavirus Resources website page.